What to bring
- Photo ID
- Insurance card, if you have one
- A list of your current medicines
- Any recent test results or letters
Patient information
Everything you need before you visit
What to bring, how insurance works, what happens at each step — and answers to the questions we hear most.
Same-day slots
Released daily at 8 AM
Your patient journey
Four simple steps, one connected team
No guesswork about what happens next. You'll always know who is looking after you.
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01
Book in minutes
Choose a time online or by phone. Same-day slots are released every morning.
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02
Meet your doctor
A full 30 minutes, in clinic or by video, to talk through everything.
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03
Get a clear plan
Tests, treatment and next steps written down in plain language.
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04
Stay connected
Follow-up calls and secure messaging so you're never left wondering.
Your first visit
A little preparation goes a long way
Please arrive ten minutes early so we can get you settled. Everything else is below.
Insurance & payment
We bill most major insurers directly and confirm your cover before you arrive. Self-pay prices are listed clearly, with no hidden fees.
See our pricesPatient portal
- Book and reschedule visits
- See results once reviewed
- Request repeat prescriptions
- Message your care team
Getting here
Free on-site parking, step-free access throughout and a quiet family room. Five minutes' walk from Harbourview station.
Directions & hoursPatient stories
In our patients' own words
“Booked at 8am, seen by 10. Genuinely impressed.”
“The first clinic where I didn't feel rushed.”
“Blood results explained by video the next day.”
“Kind, calm and so clear about every option.”
“My daughter actually waved goodbye to the doctor!”
“Price was confirmed before I booked. No surprises.”
“Physio plan got me back to running in six weeks.”
“Reception remembered my name on the second visit.”
“Painless dental clean — never thought I'd say that.”
“Follow-up call checked on me without me asking.”
“Bright, quiet waiting room. Felt more like a hotel.”
“Finally a clear plan for my blood pressure.”
FAQs
Questions, answered
Can't find what you need? Our patient team replies within one working hour.
Talk to our patient team
+1 (555) 240-7788No referral is needed for most of our specialists. If your insurer requires one, our family doctors can see you first and coordinate the referral the same day.
We bill most major insurers directly. Share your policy details when you book and we'll confirm your cover before the appointment. Self-pay prices are listed clearly, with no hidden fees.
Same-day appointments are released at 8:00 AM each morning, and most patients are seen within the week. Video consultations are often available within a few hours.
Photo ID, your insurance card if you have one, a list of current medicines and any recent test results. Please arrive 10 minutes early so we can get you settled.
Yes. Results are shared through your secure patient portal once a doctor has reviewed them, and repeat prescriptions can be requested online and sent to your chosen pharmacy.
For a medical emergency, call 911 immediately. For urgent but non-emergency concerns, our Sunday urgent care clinic runs 10 AM–2 PM, and our after-hours nurse line is available to registered patients.
Ready when you are.
Book online in two minutes, or call and we'll find a time together.